09 Aug 10 Keeping Group Cruise Planning Simple
Planning a group cruise can seem like a logistical nightmare at first, but is not actually a complex as it might seem on the surface. Follow these three basic tips to keep your sanity and composure while simultaneously planning a great group cruise:
- Create lockdown dates – If last minute changes drive you crazy, then eliminate them simply by letting everyone know that the cruise line has a lockdown date for final planning. This works even when cruise lines do not have such a date, or if you put your lockdown date a little bit ahead of theirs. Remember to stick to whatever date you provide participants via e-mail or memo.
- Get help – Most cruise lines have concierge services that can take a fair portion of the planning and logistics off of your shoulders, but they need to know what you want. It might be a good idea to contact the concierge service/planner and make a point of contact that can provide you with options and details that can be passed on to participants/decision makers.
- Have alternatives ready – If you suspect that Bob Jones from sales is going to request something that is unavailable, having an alternative that is acceptable is better than a no. Be sure to explore alternatives before using those terrible two little letters: N and O.
Tags: Bob Jones, Composure, Concierge Service, Concierge Services, Cruise Line, Cruise Lines, Decision Makers, E Mail, Group Cruise, Little Bit, Logistical Nightmare, Logistics, Minute Changes, Participants, Point Of Contact, Sanity, Service Planner, Shoulders, Terrible Two
21 Jul 10 Meeting Planner Self-Assessment
If you are a meeting/event planner that needs to have a way to perform a self-evaluation, consider the following points:
• Don’t look at success – The success of a meeting can, and probably will, be claimed by other parties. When an event or meeting does not go as planned, the onus of responsibility tends to land on the shoulders of meeting planner. This is certainly unfair, so look at the matter analytically and discover why some things and other things do not.
• Don’t look only for failures – It is easy to think that it is easier to learn from failures than success, but this is not necessarily true. Learn from everything you can.
• Create checklists – Create checklists and try to quantify the steps to what your organization considers to be a great meeting. Isolate those factors that you can control, and focus on those. Keep records in case the blame starts to roll downhill in an unfair manner, but be wary of pointing fingers uphill.
• Compare notes – Ask others for honest feedback and ideas for improvement. Remember that doing a good job is less important than finding subtle ways to remind others that you do a good job. Show your professionalism by looking for ways to improve your performance and add to your job-related skills.
Knowing how you stack up in these ways can help you negotiate raises and bonuses more effectively.
Tags: Event Planner, Good Job, Honest Feedback, Meeting Planner, Onus, Pointing Fingers, Professionalism, Rsquo, Self Assessment, Self Evaluation, Shoulders, Subtle Ways, Success
03 May 10 Positive Body Language
How important is body language in communicating with clients? Emails, texting, twittering, and phone conversations make up a great deal of client interaction, but how important is your body language when you meet face to face or through a video conference? According to a research psychologist at UCLA words make up just 7% of your communication with others. Body language weighs in at a hefty 55% of your interpersonal communication. The third component, tonality, is responsible for 38% of your communication skills. Remember when your mother told you “don’t take that tone with me?” She was right on the money.
Positive body language puts clients at ease and increases their confidence in you as a meeting planner. Good eye contact without staring is one example of positive body language. Uncrossed arms and legs convey an open attitude. Daintily locked ankles hint at resistance to an idea. Relax your shoulders and allow your arms and legs to fall naturally. Smile and nod occasionally when the other person is speaking. Nodding in this context communicates that you are listening, not necessarily agreeing.
Mirroring the other person’s body language can build rapport. Unconsciously, both parties believe they are on mutual ground and feel safer. This usually happens without notice and should not be forced. How and what your body communicates builds the memory clients retain about any meeting. Make sure it is a positive one.
Tags: Ankles, Arms And Legs, Body Language, Client Interaction, Communication Skills, Communication With Others, Confidence, Eye Contact, Good Eye, Interpersonal Communication, Meeting Planner, Open Attitude, Phone Conversations, Research Psychologist, Resistance, Rsquo, Shoulders, Tonality, Ucla, Video Conference
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