19 Jul 10 How to get planning help by asking for it
If you are in charge of planning meetings and/or events for a company, you might quickly discover that is seems impossible to please everyone. This is certainly true, especially when those people all have wildly different expectations. There are ways to navigate this potential minefield, such as:
• Ask participants for feedback and suggestions on how to implement that – Sometimes people expect their meeting planning budget to go further. Show them the figures (if appropriate) and ask if they have any suggestions on how to do more with less. Be honest and do this without any emotional investment or hurt feelings for the best results.
• Always remind people of budget concerns – If participants wonder why the Starbucks coffee got replaced with a Cuisinart and some Folgers, just explain that resources are limited and ask for suggestions on further cuts or ways to do more with less.
• Anonymous tip box – Sometimes people are wary of leaving negative feedback, especially if their name is attached to it. Find a way to make an effectively anonymous method for providing feedback and chances are good that honest feedback will start flowing.
• Thank those with helpful hints and tips – Anyone that does take the time to provide tips should be heartily thanked. Anyone that has to swallow their pride and admit that their gripes were unfounded should be similarly comforted.
Tags: Anonymous Method, Anonymous Tip, Budget Concerns, Cuisinart, Emotional Investment, Feedback And Suggestions, Feelings, Folgers, Gripes, Helpful Hints, Honest Feedback, Meeting Planning, Minefield, Negative Feedback, Participants, Pride, Providing Feedback, Starbucks, Starbucks Coffee, Swallow
16 Apr 10 After the Meeting is Over
Everyone enjoys and needs positive feedback. Negative feedback can be very hard to take, especially if it is not constructive. For example, we are all quick to tell our supplier if the order is wrong yet seldom send our compliments when things run smoothly. Do you seek feedback and if so, from whom?
Have you ever included a customer satisfaction survey in an event packet or asked guests to fill out a feedback form before they went home? This can be a good way to get a fix on what worked for meeting participants and what did not. You can’t please everyone but when several people complain about the same thing, it indicates a problem that needs to be addressed.
Do you check in with vendors and convention centers that you have used? A courtesy call after the even can strengthen your relationship with vendors and make the next planning period go more smoothly. Feedback from a hotel or convention center helps a meeting planner tweak the next event, perhaps in small ways, to make it a positive experience for everyone.
Don’t forget to give feedback as well. Even in the most nightmarish situation, someone did something right. Never allow your frustration with glitches to overshadow your appreciation for jobs well done.
Tags: Compliments, Courtesy Call, Customer Satisfaction Survey, Frustration, Glitches, Jobs, Meeting Planner, Negative Feedback, Nightmarish Situation, Participants, People, Positive Feedback, Relationship, Rsquo, Tweak
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