22 Jan 10 Serve Your Clients Better by Taking Care of Yourself and Your Staff
Providing absolutely stellar meeting planning services is your main goal, as it should be. That is the only way to keep your clients coming back for more and to encourage satisfied clients to refer others to you for your services. You read the trade mags, attend seminars, stay up-to-date on the latest industry news and constantly seek out new, innovative ways to wow your clients and continuously upgrade the meeting planning services you provide.
All of these things are essential to your success; however, all of the knowledge and new ideas in the world will not help your company reach its full potential if you and your staff are overworked, tired and on the brink of burnout.
Here are four things you can do to take care of yourself and your staff, which will result in happier workers and happier clients:
1. Reward yourself and your staff by implementing incentive travel programs.
2. Treat yourself and your staff to a day at the spa once a year, once a month or as often as your budget will allow.
3. During staff check-ins, don’t just ask about which deadlines have been met. Also ask how they are doing with their workload and stay updated on non-work goings-on that might influence their work-life balance.
4. While your staff might be small, company-hosted family picnics or outings are still a fun, effective way to let off steam and create a family-friendly work atmosphere.
Tags: Brink, Budget, Burnout, Family Picnics, Incentive Travel Programs, Ins, Knowledge, Latest Industry News, Main Goal, Meeting Planning Services, Rsquo, Seminars, Spa, Staff Check, Steam, Success, Work Atmosphere, Work Life Balance, Workload, Wow
15 Jan 10 Expanding Your Knowledge of Cultural Differences and Similarities
Understanding and respecting cultural differences is an important part of planning successful meetings for diverse clients and companies, and ensuring that you do not commit unnecessary faux pas that could have been avoided. Having a basic understanding of the etiquette used in different cultures, dietary restrictions and preferences, and some of the interesting aspects that make each culture unique will assist you in planning effective, appropriate meetings and will certainly help you make a name for your business as a respectful, culturally-sensitive meeting planning service that goes the extra mile to ensure your events meet your clients’ needs.
Expanding your cultural horizons to broaden your understanding of various cultures will also make your job as a meeting planner easier. While you may not know everything there is to know about a specific diet, a particular rule of etiquette or which days are considered most auspicious for doing business, when you gain at least a basic understanding of different cultures, it will assist you in recognizing the kinds of questions to ask and the information and resources that can help you plan a great event. It also assists you in being respectful of possible cultural differences when communicating with clients and will make finding the resources you need quicker and easier.
Tags: Cultural Differences, Cultural Horizons, Diet, Dietary Restrictions, Different Cultures, Doing Business, Effective Meetings, Etiquette, Extra Mile, Information Resources, Job, Knowledge, Meeting Planner, Meeting Planning, Planning Service
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